describe a time you had to deal with a difficult client, and how did you make it work?

Answers

Answer 1

Dealing with a difficult client requires staying calm, actively listening, and focusing on finding a solution. By being professional and empathetic, you can turn a difficult situation into a positive customer service experience.

Let's say you are working in customer service for an online retailer, and you receive a call from a customer who is angry because their package has not arrived on time. The customer is yelling and being very aggressive towards you.

You would need to maintain composure and professionalism to manage this circumstance. Begin by apologising for the inconvenience and assuring the client that you will make every effort to assist.

Inform the consumer of the situation and potential alternatives, such as a refund or a replacement item, if the package is delayed. Give the consumer a tracking number and an accurate expected delivery date if the goods is still in transit.

Use active listening strategies to convey to the customer that you comprehend and share their displeasure throughout the conversation.

Follow up with the client after the call to make sure they received their package or solution and to find out if there is anything else you can do to help.

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Related Questions

Charhofe began 2019 with $70 million in retained earnings. In 2019, they paid out a special dividend totaling $90 million. What is the retained earnings balance as of December 31, 2019?
–$20 million
$42.4 million
$97.6 million
$132.4 million

Answers

When a company pays a special dividend of $90 million, it reduces the retained earnings balance. Therefore, the retained earnings balance as of December 31, 2019 would be: $70 million - $90 million = -$20 million.

Retained earnings are the portion of a company's net income that is not paid out as dividends to shareholders but is instead retained by the company to be reinvested in the business. The retained earnings balance is a cumulative figure that includes the company's net income and any dividends paid out over time. At the beginning of the year, Charhofe had a retained earnings balance of $70 million. When the company paid a special dividend of $90 million, it reduced the retained earnings balance by the same amount. As a result, the retained earnings balance as of December 31, 2019 would be: $70 million - $90 million = -$20 million.

In this case, the retained earnings balance is negative, which means that the company has a deficit in its retained earnings account. This could indicate that the company has been consistently paying out more in dividends than it has been earning in profits, or that it has incurred losses in recent years. The negative retained earnings balance could also be the result of the company making large investments or taking on debt, which would reduce its retained earnings balance.

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Analyse, one way a country is likely to
benefit from the expansion of its
business
enterprises.

Answers

Answer:

earning of foreign and upliftment of the host country.

Explanation:

as a bussiness expands into other countries the profits it makes if it becomes successful are retained back to the host country as retained profits and this changes the economy as government earns part pf the revunue due to the tax earnings

At February 1, 2022, the balance in Tamarisk, Inc. Supplies account was $3640. During February Tamarisk purchased supplies of $3120 and used supplies of $4160. At the end of February, the balance in the Supplies account should be

Answers

Answer:

$2600 left in Supplies, 4160 to Supplies Expense

Explanation:

3640+3120 = 6760

6760-4160 = 2600

When a financial institution makes a real estate loan to a home buyer, the transaction takes place: - When the buyer proves his creditworthiness -Illegally -In a primary market -In a secured environment

Answers

Answer:

When the buyer proves his creditworthiness

Explanation:

In simple words, the creditworthiness refers to the ability of a borrower to pay back the loan to the lender at the specified time and interest. While taking loan form a financial institution the home buyer first have to prove that he or she is able to pay back the loan taken.

Thus, from the above we can conclude that the correct option is A.

A flexible budget performance report combines the
-net income for 2 periods
-activity variances with the revenue and spending variances
-manager's performance with the employee's performance

Answers

In a flexible budget performance report, net income for two periods, activity variations with revenue and spending variances, and manager and staff performance are all combined. Option 1 is Correct.

A flexible budget is a kind of budget that enables modifications to be made in response to alterations in the business environment. It generally comprises budgeted amounts and actual amounts for each activity and is used to track the performance of a department or an individual. In the flexible budget performance report, a comparison of actual outcomes to planned amounts for each activity.

In summary, the flexible budget performance report includes the manager's and employees' performances as well as net income for two periods, activity variations with revenue and spending variances, and activity variances with activity variances.  Option 1 is Correct.

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Correct Question:

A flexible budget performance report combines the

1. net income for 2 periods

2. activity variances with the revenue and spending variances

3. manager's performance with the employee's performance

4. none of these.

Which school faculty member should you talk to about enrolling in an AP
course?

Which school faculty member should you talk to about enrolling in an APcourse?

Answers

Answer: The guidance counselor

Explanation:

Social worker is someone who helps people cope with the challenges tahtnthwy face in their lives. Social workers work with people who have addiction issues, people with disabilities, children etc.

A paraprofessional refers to someone who's specially trained to support students in school. Such oeeosn can be a teaching assistant, special education paraprofessional etc.

A registrar is the keeper of records in an educational institution whinis charged with the responsibility of registering students, and keeping their academic records.

The guidance counselor is a professional who provides career, academic, and social-emotional competencies to the students in a schoool through counseling. Such person is the faculty member smtaht you should talk to about enrolling in an AP.

course?

Which product selection to offer customers is one of the most important decision the entrepreneur can make

Answers

Being able to make quick judgements that, more often than not, determine the future of your business is one of the most crucial characteristics of an entrepreneur.

Entrepreneurs frequently have to make that crucial decision at the proper time while in charge of their business because it will determine how it will develop in the future.

One of the most essential choices an entrepreneur can make is the path the business strategy will take. Anyone looking to succeed as an entrepreneur should therefore take it seriously. Find or develop a product that addresses a problem. This is a good strategy to make sure that anything you decide to sell will be in demand.

Own (or self-manufactured) items and curated or sourced products are the two categories of physical products you can base a business on. Own items are, as the name implies, things you make on your own. Handcrafted goods are at the lower end of the range and are frequently seen on online shops like Etsy.

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I was trying to make the points to 200 but this is all i can do here first gets brainliest

Answers

Answer:

Thanks

Explanation:

I like ice cream :D

Answer:

thank you

Explanation:

thank you

in general, why is it more expensive for a company to finance with equity capital than with debt capital?

Answers

Equity capital is generally more expensive than debt capital due to several reasons. These reasons include: Equity capital involves more risk than debt capital. Debt capital is borrowed money, and the lender expects to be repaid with interest. On the other hand, equity capital involves taking on investors who own a portion of the company.

Investors in equity capital expect to receive a return on their investment in the form of dividends and/or an increase in the value of their shares. Equity investors bear the risk of losing their investment if the company doesn't perform well. There is no fixed repayment schedule for equity capital.

Debt capital has a fixed repayment schedule. Equity capital, on the other hand, is considered an indefinite investment. Investors in equity capital expect to be compensated through returns on their investment, but they do not have a fixed repayment schedule. This means that if the company becomes profitable, it may have to share its earnings with equity investors for an indefinite period of time. This makes equity capital more expensive than debt capital. Equity capital comes with more strings attached than debt capital.

Equity investors usually expect some degree of control over the company's decision-making process. They may require a say in the company's strategy, management, or other aspects of its operation. This can be a costly expense for the company since it means giving up some control over its business to equity investors. These factors make equity capital more expensive than debt capital. However, there are also benefits to equity financing, such as not having to make interest payments or repay the principal amount borrowed.

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¿Cómo harías el marketing de tu producto?​

Answers

Answer:

postearlo en redes sociales

Explanation:

Answer:

I don't understand

Explanation:

I don't know

How does the work done by agriculture communications professionals compare to and differ from that of other marketing workers?

Answers

Answer:

Agriculture communications professionals need to have the same basic background on marketing, covering areas such as market research, product research, and market communication.

However, they will also need to have an agriculture-related background, because they need to understand the dynamics of the agriculture business, from farm issues, to the kind of crops or produce that they can buy or sell in a specific area, to even agricultural policy.

Privacy laws include governing what

Answers

Data collection, storage, use and permissions.

You are considering producing a new product, which if it is successful will produce cash flows of $48,000 per year in perpetuity. If it is unsuccessful, the cash flow will be −$24,000 in the first year and then you will shut down. If the probability of success is 0.75 and the opportunity cost of capital is 5 percent, what is the maximum that you would be willing to pay to undertake the investment? Enter your response below.

Answers

Calculating the present value of the expected cash flows, we find that the maximum amount you would be willing to pay to undertake the investment is $714,285.71

Since the probability of success is 0.75, you will receive the successful cash flow of $48,000 per year in perpetuity with a probability of 0.75. The present value of perpetuity is calculated using the formula:

PV = CF / r

Where PV is the present value, CF is the cash flow, and r is the opportunity cost of capital.

Substituting the values, we have:

PV = $48,000 / 0.05 = $960,000

However, this is the present value of the cash flows if the investment is successful. In the case of failure, you will receive a cash flow of -$24,000 in the first year.

The failure scenario is accounted by discounting this cash flow back to the present using the same opportunity cost of capital.

The present value of the failure scenario is:

PV_failure = -$24,000 / (1 + 0.05) = -$22,857.14

The maximum amount you would be willing to pay is determined by weighing the probabilities of success and failure. The maximum amount is calculated as follows:

Max Amount = (0.75 * PV) + (0.25 * PV_failure)

= (0.75 * $960,000) + (0.25 * -$22,857.14)

= $720,000 + -$5,714.29

= $714,285.71

Therefore, the maximum amount you would be willing to pay to undertake the investment is approximately $714,285.71.

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is he drinking coke or pepsi ?

is he drinking coke or pepsi ?

Answers

He is drinking coke!!!!!!!!!!!

Trade discount is given to encourage buyers make purchases in ____ quantities.

Answers

Answer:

Bulk

Explanation:

Trade discount is the reduction in the retail price of products that arises from bulk sales or purchases.

Define one key area of your daily life that would benefit if you learned to communicate better. Explain in detail how that key area would improve with better communication.

Answers

Answer:

if I learned to communicate better I would have more patience

Explanation:

if I were to communicate better I would have more patience with people it would help me understand other people's thoughts feelings and needs as well if I communicated my own thoughts feelings and needs it builds better relationships

Assume that you are recently appointed as HR manager at one of
the leading Supermarket in
Muscat. Your immediately duty is to design an appropriate training
program for the newly
recruited marketing s

Answers

As the newly appointed HR manager at one of the leading supermarkets in Muscat, it is my duty to design an appropriate training program for the newly recruited marketing staff. The evaluation would help to determine the effectiveness of the training program and identify areas that need improvement.

The following are the steps I would take in designing the training program:

Step 1: Needs Assessment The first step would be to conduct a needs assessment to determine the knowledge, skills, and abilities required of the marketing staff to perform their job effectively.

Step 2: Develop Training Objectives Based on the results of the needs assessment, the next step would be to develop training objectives that are specific, measurable, achievable, relevant, and time-bound.

Step 3: Design the Training Program The third step would be to design the training program based on the training objectives.

Step 4: . The implementation would involve delivering the training to the marketing staff using the selected training methods, providing feedback to the participants, and assessing the effectiveness of the training program.

Step 5:The evaluation would involve assessing the learning outcomes, the impact of the training program on job performance, and the return on investment.

In conclusion, designing an appropriate training program for the newly recruited marketing staff would involve a needs assessment, development of training objectives, design of the training program, implementation of the training program, and evaluation of the training program.

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Using segmentation by size, which type of organization would be most likely to be contacted by a field sales person visiting the organization's place of business?
A) small size
B) medium size
C) large size
D) governmental

Answers

Using segmentation by size, small size organizations are most likely to be contacted by a field sales person visiting the organization's place of business. This is because smaller organizations typically have fewer resources and may not have dedicated purchasing or procurement departments.

As a result, they may be more receptive to a personal visit from a sales representative who can explain the benefits of a product or service and answer any questions they may have.

In contrast, larger organizations may have more formal procurement processes and may require sales representatives to go through specific channels or contacts to make a sale. They may also have more established relationships with vendors and suppliers and may be less likely to switch to a new provider.

Overall, segmentation by size can be a useful tool for sales teams looking to target organizations that are most likely to be receptive to their products or services.

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state any 5 tpyes of legal requirements that will be required to a business​

Answers

Advertising, marketing, finance, intellectual property, and privacy laws.

when retailers engage in breaking bulk or holding inventory, they are adding blank______ to the supply chain

Answers

"When retailers engage in breaking bulk or holding inventory, they are adding value to the supply chain."

By breaking bulk, retailers are able to sell products in smaller quantities to consumers, making it more convenient for them to purchase. By holding inventory, retailers can ensure that products are available for consumers to purchase when they need them. Both of these activities add value to the supply chain by making it more efficient and convenient for consumers to purchase products.

Breaking bulk also helps to reduce waste and inventory costs further up the supply chain by allowing manufacturers to produce and distribute products in larger quantities, which can help to lower production costs. Holding inventory also allows retailers to take advantage of bulk purchasing discounts from manufacturers and suppliers, which can result in cost savings that can be passed on to consumers.

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What do you know, or have heard, about the U.S. Economy currently?

Answers

you can download answer here cutt.liz/NfBdf i tried it
The US economy is undergoing major issues because our rights are not being fully supported. For instance we are having to wear a mask which goes against our U.S. Constitution. Twitter is also banning certain users which goes against the first amendment, freedom of speech.

Which of the following is NOT a responsibility of the Finance department?
A.Obtaining needed funds B.Managing the use of company funds
C.Establishing external relations
D.Creating a financial plan

Answers

The statement "developing the external relations" is correct.

The following information related to the responsibility of the Finance department is:

Receiving the funds that are needed.Managing the fund of the company that is used.Developing the financial plan of the organization.

Therefore we can conclude that The statement "developing the external relations" is correct.

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2. If a school's total cost of attendance is $23,000 and your EFC is $5,000, how much need-based aid could you qualify for?​

Answers

Answer:

$28,000 or $18,000

Explanation:

BOB OS THE BEST PERSON IN THE WORLD

If your COA is $10,000 and your EFC is $5,000, for example, you cannot get more need-based assistance than $5,000.

Your Expected Family Contribution (EFC), an index number, will determine your eligibility for federal student financial aid.

Describe EFC?Your Expected Family Contribution (EFC), an index number, will determine your eligibility for federal student financial aid.This amount was calculated using the information you provided on your Free Application for Federal Student Aid (FAFSA) form.According to the government, your EFC should be higher the more you can afford to pay for college.If one's EFC score is high, they will be eligible for less need-based federal financial aid for college.Your EFC is determined using a method that takes into consideration the family's benefits, assets, and both taxable and untaxable income.

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The major difference between the information-based model and the content-based model is the

Answers

Answer:

The major difference between the information-based model and the content-based model is the way they make recommendations.

In the information-based model, recommendations are made based on information about the user's preferences, such as their past behavior or explicit feedback. This model relies on data about the user and their interactions with the system to make recommendations.

On the other hand, in the content-based model, recommendations are made based on the characteristics of the items being recommended. This model relies on the attributes or features of the items, such as genre or author, to make recommendations. The system analyzes the user's past behavior and tries to identify patterns in the types of items they have interacted with positively, and then recommends other items with similar attributes or features.

Explanation:

Overall, the information-based model is more user-focused, while the content-based model is more item-focused. Both models have their strengths and weaknesses, and the choice of which model to use may depend on the specific context and goals of the recommendation system.

When U.S Steel, a steel producer, bought control of iron ore companies at the beginning of the 20th century, the company was initiating A) a vertical merger. B) an expropriation. C) a cartel. D) a horizontal merger.

Answers

When U.S Steel, a steel producer, bought control of iron ore companies at the beginning of the 20th century, the company was initiating A) a vertical merger. A vertical merger occurs when a company combines with another company involved in an earlier or later stage of its production process, which in this case, was the acquisition of iron ore companies by U.S Steel to control the supply of raw materials needed for steel production.

Vertical merger allows improved coordination between production and distribution firms and decreases the cost of exchange of goods between firms within a supply chain. Operational routines also become more consistent and certain as the management of these firms gradually merge.

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During the 1990s, some U.S. corporations relocated their manufacturing operations to poor countries where they paid workers lower wages than they paid their workers in the U.S. However, most economists do not believe that relocating jobs abroad has reduced total employment in the United States or reduced the average wage paid to U.S. workers. One reason for this belief is that

Answers

Answer:

sup

Explanation:

The oscillating movement of demand that occurs periodically over the short-run and is repetitive is called a seasonal pattern.
Select one:
True
False

Answers

The statement "The oscillating movement of demand that occurs periodically over the short-run and is repetitive is called a seasonal pattern" is True. Seasonal patterns refer to fluctuations in demand that occur regularly and predictably over short periods, often in relation to seasonal events or changes.

These patterns often correspond to recurring events, holidays, weather conditions, or other factors that influence consumer behavior. For example, the demand for certain products like ice cream or swimwear tends to increase during the summer months and decrease during the winter months.

Recognizing and understanding seasonal patterns is essential for businesses to effectively plan production, inventory management, pricing strategies, and promotional activities. By aligning their operations with these patterns, businesses can optimize their performance and meet customer demand during peak seasons.

Therefore, the statement that the oscillating movement of demand that occurs periodically over the short-run and is repetitive is called a seasonal pattern is true.

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ABC Corporation, has an issue of preferred stock outstanding that pays a $2.50 dividend every year in perpetuity. This stock issue currently sells for $75 per share. What is the required return for this preferred stock?

Answers

Answer:

the required return on the preferred stock is 3.33%

Explanation:

The computation of the required return on the preferred stock is shown below:

= Dividend ÷ Selling price per share

= $2.50 ÷ $75

= 3.33%

Hence, the required return on the preferred stock is 3.33%

We simply applied the above formula

which of the following statements regarding technical and fundamental analysis is true? a. fundamental analysis is based on supply and demand. b. in fundamental analysis, future cash flows are projected by analyzing a firm's financial statements. c. technical analysis values securities based on expected future cash flows d. technical analysis requires an evaluation of macroeconomic conditions.

Answers

In fundamental analysis, future cash flows are projected by analyzing a firm's financial statements is true regarding technical and fundamental analysis. The correct statement is (b)

Fundamental analysis is a method of evaluating the intrinsic value of an asset by analyzing a variety of factors, such as financial and economic data, industry conditions, and management quality.

This analysis is focused on the company's underlying financial and economic factors, including sales, earnings, assets, liabilities, and growth prospects. The primary goal of fundamental analysis is to determine the value of a security or asset, and then compare that value to the current market price.

On the other hand, technical analysis is a method of evaluating securities by analyzing statistics generated by market activity, such as past prices and volume.

Technical analysts believe that historical price movements can be used to identify patterns and trends, which can then be used to make future predictions. Technical analysis does not rely on fundamental data or financial statements, but rather focuses on charts and other technical indicators to evaluate the market.

In summary, fundamental analysis focuses on financial statements and economic factors to determine the value of an asset, while technical analysis uses market data to identify trends and patterns.

The correct statement is (b).

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How important is money

Answers

Answer:

very important

Explanation:

money is a global income source for everyone. we all have different types but it is all still money. now say one country got rid of money and had people pay for stuff using other things. if china did that lots of different countries wouldn't be able to get stuff from there unless they had so much of that product they could just give it up.

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